WWW.CHIVA.org.uk is a website operated by Children’s HIV Association.
We are a registered charity in England and Wales and our registration number is:
We are a company limited by guarantee registered in England and Wales under
company number: 06337017
Our registered address is: CHIVA. Orchard Street Business Centre. 13 Orchard
street. Bristol. BS1 5EH
CHIVA takes the privacy of our project participants, members, supporters and
volunteers very seriously.
We are strongly committed to protecting your privacy and every reasonable effort is
taken to ensure that your information is kept secure and intact.
This policy describes how CHIVA collects and uses personal information about the
people who visit our website and give us their data over the phone, face-to-face, and
This policy also states how and why we use data, how we store it and how individual
personal data can be amended.
By using our website, you are accepting and consenting to the practices described in
this policy. If you have any queries about this policy please contact:
[email protected] or write to the registered address above.
CHIVA is fully committed to complying with the principles set out in GDPR and have
a legal duty to protect any information we collect.
This policy can be viewed with reference to related policies: CHIVA Data Protection
and Data Storage Policy and Privacy Notices which are provided when we receive
• Your personal information is only used for the purpose for which we collect it.
• Your personal information is only seen by those who need it to do their jobs.
• We will only disclose data when we have your consent, or where we are
obliged to disclose personal data by law, or as expressly permitted under the
GDPR (through contract; legal obligation; vital interests; public task; or
• We will keep your information up to date. Inaccurate or misleading data will be
corrected as soon as possible.
• Personal information is retained only for as long as it is required for the
• Your information will be protected from unauthorised or accidental disclosure
and processed in an appropriate manner to maintain its integrity and confidentiality.
• We will provide you with a copy of your personal information on request
These principles apply whether we hold your information on paper or in electronic
How do we collect personal data?
If you attend activities and events delivered by CHIVA, we will collect information
whilst receiving your consent to attend an event or activity.
We gather general information about the use of our website, such as which pages
users visit most often and which resources or information pages are of most interest.
We gather information from google analytics on location ie countries of browsers, but
not individual IP addresses.
We obtain personal information from you when you enquire about our activities,
including fundraising and trading, register with us as a member or to attend an event,
send or receive an email, make a donation to us, ask a question or otherwise provide
us with personal information.
We will only ever collect the information that we need, including data that will be
useful to help improve our services. The information is either needed to fulfil your
request or to enable us to provide you with an improved service.
What information do we collect?
The personal information we collect might include name, date of birth, email address,
postal address, telephone number and credit/debit card details (eg for donations, for
members paying for their annual membership to CHIVA, or to attend a conference).
We may collect special categories of personal data such as information about
personal health because of the specialist nature of our organisation. We have
additional measures in place to protect this data.
Why do we collect this information?
We collect this information for the purpose of promoting the aims of the Charity and
communicating effectively and appropriately with our supporters and, in particular,
providing support to our beneficiaries. The lawful basis for which we process your
• your consent.
• processing is necessary for the performance of a contract to which you are a
party. Either selling or purchasing goods and services from the charity.
• processing is necessary for compliance with our legal obligations, for example
to comply with our obligations as an employer to disclose employee salary
details to HMRC.
• processing is necessary to protect your interests or that of another person.
• processing is necessary for the performance of a task carried out in the public
• processing is necessary for the purpose of the legitimate interest pursued by
us or a third party, except where your rights as a data subject override our
legitimate interest. A legitimate interest for CHIVA is to hold personal
information on our volunteers and trustees to enable us to communicate
effectively with volunteers.
How do we use this information?
We will use the information you provide in the ways set out below:
• promote the aims of CHIVA.
• to provide and personalise our services to beneficiaries.
• to communicate with our supporters, members, and volunteers dealing with
enquiries and requests.
• to provide you with information that you have indicated an interest in, for
example information about our campaigns, volunteering, and fundraising.
• we may use this information to personalise the way our website is presented
when users visit it, to make improvements to our website and to ensure we
provide the best service for users.
• to claim Gift Aid on donations.
• for administrative purposes.
Do we share your information with anybody else?
Under no circumstance will CHIVA share with, sell or otherwise make available to
Third Parties any personal data except where it is necessary and unavoidable to do
so in pursuit of its charitable objects. Whenever possible we would inform you in
advance of the need to share your personal data with a third party in pursuit of the
CHIVA may need to disclose your information if required to do so by law or as
expressly permitted under applicable data protection legislation.
Our website includes links to websites run by other organisations. CHIVA is not
responsible for the privacy practices of these other websites.
Storing and protecting your information
CHIVA places great importance on the security of all personally identifiable
information associated with our beneficiaries, supporters, staff and volunteers. We
have security measures in place to protect against the loss, misuse and alteration or
destruction of personal data under our control. CHIVA has a designated computer for
the storage of personal data which is at all times located in a private, secure and
locked office. Payment’s made via our website are through PayPal which has its own
security measures in place.
We will keep your information only for as long as we need it to provide you with the
goods, services or information you have required, and to comply with the law and tax
accounting rules. When your information is no longer required, we will always
dispose of it securely.
Payment Card Information
CHIVA does not store any sensitive payment card data in our systems. All payments
to CHIVA are made through PayPal.
Collecting information about children
CHIVA always seeks consent from a parent or guardian before collecting personal
information about a child aged under 16.
You have a right to object to CHIVA processing your personal information at any
You have a right to ask us to confirm whether we are processing information about
you, and to request access to this information.
You can also request information on behalf of somebody else.
We will ask you for proof of your identity before we can act upon your request. To
obtain a copy of the personal information we hold about you, please write to us at
our registered address.
You may ask us, or we may ask you, to rectify information you or we think is
inaccurate, and you may also ask us to remove information which is inaccurate
(‘right to rectification’).
You have a right to obtain your personal data from us and reuse it for your own
purposes, without hindering the usability of the data (‘right of portability’). This right
does not apply where processing is necessary for the performance of a task carried
out in the public interest or in the exercise of official authority vested in us.
You have a right to seek the erasure of your data (the ‘right to be forgotten’). You
may wish to exercise this right for any reason, for example where it is no longer
necessary for us to continue holding or processing your personal data you may
withdraw your consent. You should note that we are entitled to and reserve the right
to retain your data for statistical purposes. This right is not absolute, as we may need
to continue processing this information, for example, to comply with our legal
obligations, or for reasons of public interest.
If you would like to exercise any of your rights above, please contact CHIVA CEO at
our registered address. We will act in accordance with your instructions as soon as
reasonably possible and there will be no charge.
You have a right to report any of your concerns about our use of your data to the
Information Commissioner’s Office. You can call their helpline: 0303 123 1113.
separate unique individual users from each other, and areas of websites visited, but it
does not collect individual IP addresses. CHIVA gathers information from google
analytics on location ie countries of browsers, but not individual IP addresses.
Trademarks and copyright
CHIVA website contains material which is protected by copyright and/or other
intellectual property rights. All copyright and intellectual property rights including the
names, images and logos are owned by CHIVA unless otherwise stated. All rights
You are responsible for complying with all applicable copyright laws. We permit you
to make copies of information on CHIVA website as necessary. Nothing in these
terms shall be construed as conferring any right to use any trademark, logo, patent
right or copyright of CHIVA.
Date: October 2019